FAQs

FAQs

General Question

We are an online and and on location aquatics retailer,specialized in Aquatic accessories, foods,Medicine, livestock and dedicated to bringing great products to fish keepers at value prices.
Also we provide Online Consulting and also provide Treatments after visit your Home, aquarium, Pond , Farm ect 
 
Importantly we promise to deliver excellent customer service and after sales support to all our
customers.
Yes you can visit us. As we are located in Wariyapola  anyone can visit our following shop on working hours.
01.1stKm post, Ganewaththa  Rd, Horombuwa , Wariyapola , Sri Lanka
We are available to speak to by telephone Viber | Whatsapp on +94 (0)76 3985935 (Irosh) You can also contact us by email by
sales@fishfixsrilanka.lk or using our contact form. We try to answer all emails / contact forms as soon as possible.
YES, we only retail brand new stock.
 
We purchase all of our stock direct from the manufacturers or authorized agent in large orders so we can bring the price down for our
customers

We supply most of the brands and products, even those not yet listed on our website. Please contact us for assistance.

Delivery

Our shipping is weight based, we charge you what it costs us, and there are no hidden costs.
01. For the 1st Kilogram or less will cost Rs. 300
02. And additional each 1 Kg will cost Rs.75
Our normal delivery time is with in 48 hours, once payment is processed. We cannot be held responsible for delays by Delivery Company
Once posted delivery is out of our hands.
Please contact us either by telephone or email and we will take the necessary action to fully resolve your complaint. Please be aware that
when damage to an item has occurred during transit we MUST be notified by telephone or email within 12 hours of you receiving the item.
 

We supply most of the brands and products, even those not yet listed on our website. Please contact us for assistance.

Payments

01. Direct Bank Deposits
02. Online Payments
 
When placing an order through our website your card details are not stored on this site. We use secure third party Sri Lankan government
Banks authorized payment gateways for payment processing
When submitting your details they are sent using industry-standard (SSL) encryption, ensuring your shopping experience is 100% safe and
secure.

No. Unfortunately we don’t offer this service.

No.But you have one chance to reschedule time reservation after discuss with us

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