Return & Refund Policy

At Fish Fix Sri Lanka, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 5-day return policy under the following conditions:

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1. Eligibility for Returns

You may request a return within 5 days of receiving your order if:

• The product is damaged, defective, or incorrect
• The product is unused, in its original packaging, and in the same condition as received

❌ Items that have been used, opened, or are not in their original condition will not be eligible for return.

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2. How to Request a Return

To start a return, please contact us within 5 days of delivery with your order details:

📞 076 398 5935
📧 fishfixsrilanka@gmail.com

Our team will review your request and provide instructions for the return process.

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3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7–10 business days, back to your original payment method.

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4. Return Shipping Costs

• If the return is due to a mistake on our part (wrong item or damaged product), we will cover the return shipping costs.
• If you are returning the product for other reasons (e.g., change of mind), you will be responsible for the return shipping charges.

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6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📞 076 398 5935
📧 fishfixsrilanka@gmail.com
🌐 fishfishsrilanka.lk

📍 Address:
Mihin City, Ganewaththa Road, Horombuwa, Wariyapola, Sri Lanka